Frequently Asked Questions
Products
Why soy wax?
- Why?
Soy wax used by SSS is made up of US soy beans, supports American farmers, and the entire manufacturing process occurs here in the USA. Additionally, the waxes we use are Kosher certified and FDA approved.
Soy wax is derived of vegetables, sustainable, biodegradable, and renewable.
Plus, soy wax produces less soot which helps for a clean burning candle.
Soy wax also burns slower which means our products will last longer!
- Why not?
A large portion of store bought/mass produced candles contain paraffin wax which is derived from petroleum (as a by product of making gasoline). Sounds healthy right?
Many products on the market emit toxic vapors, chemicals, and only care about making the cheapest product to catch a buyer's attention. (Whereas soy is 100% non-toxic and natural, generally not sold at a low price due to ingredient costs.)
Do you use essential oils?
We do not use pure essential oils to scent our products as essential oils in their true form can be toxic, overwhelming, and due to the lower flash point often evaporate quicker during use.
We use fragrance oils (often infused with essential oils) that are phthalate and carcinogen free. Through extensive testing, we found this to be a better fit for our business. The flash points are also higher so the scents last longer during use.
What ingredients do you use? Are your products free of toxins or cancer causing ingredients?
Soy wax - 100% soybeans, vegan friendly, Kosher certified, FDA Approved.
Fragrance oils and liquid dyes- Always free of carcinogens, phthalates, mutagens, reproductive toxins, and several other toxicity concerns.
Glitter (when applicable) - Biodegradable and derived from plants. Plastic glitters release chemicals into the air that are toxic when inhaled.
Cotton wicks - Lead/Zinc free!
Other ingredients may include: wick stickers, wick tabs, or coconut oil.
What is phthalate?
Phthalates are a group of chemicals commonly used in the manufacturing of plastics to make products more flexible and durable. Phthalates are often found in pharmaceuticals, building materials, cleaning products, and other household goods. There is extensive research showing how phthalates can have a negative impact on human health.
They are endocrine disruptors (interferes with the hormones our body is trying to produce efficiently), and are linked to fertility issues, breast cancers, and several other health conditions.
Why is my candle tunneling?
A few things you can do to resolve tunneling:
- When burning your candle for the first time, be sure to burn 3-4 hours or until the melt pool reaches the edges of your container. This will help your candle burn efficiently.
In many cases, the candle can have up to 1/4" of wax from the sides and still 'catch up' on the next burn, thus melting the leftover wax on the sides. - Make sure to always burn candles in a draft and hazard free environment for an even and safe burn.
- TRIM, TRIM, TRIM! Trim your wick to 1/4" before your first burn and then trim the top 1/8" each reoccurring burn. If your wick is too short, drifted from the center, or curled, your candle may tunnel. If your wick is too long, it can burn too hot and effect the surface you're using as well as the integrity of the vessel or jar it's in.
Why is there white residue on my candle? Is it mold?
Nope! Not Mold at all!
This white residue is referred to as 'frosting'. Though it's not always seen, it becomes more noticeable in products that cool faster (especially smaller products like tealights) and products with darker coloring. This is a completely natural effect from 100% soy products! The frosting is the best indicator of your purchase being made of pure soy wax. Having this occur does not effect the quality or burn of your candle/melt whatsoever.
Why is the top of my candle bumpy?
Because of the natural properties of soy wax, when it cools at a quick rate, it can be prone to frosting and 'rough tops' (or a bumpy texture with air bubbles). It's not concerning and should not affect the quality or burn of your candle. We understand some customers prefer an aesthetically pleasing look to their candles, but please note soy wax is not as 'perfect' looking because unlike other ingredients - soy is toxin free. Imperfections come with the territory in this industry, they are a compromise to ensuring your purchases are as natural and non toxic as possible!
Is your glitter made of plastic?
Glitter used by SSS is derived from plants and sustainable natural resources. Any glitters added to our products are 100% vegan, cruelty free, non-toxic, biodegradable, and do not release toxic plastics into the air like a craft glitter.
Do you offer candle personalization?
We do not offer individual product personalization at this time. If you'd like to place a custom order (minimum of 25 items) or propose a collaboration - please email SavvysSweetScents@gmail.com.
How can I extend the life of my candle?
- Trim your wicks
- Burn your candle in 4 hour increments.
- Keep melt pool free of debris or wick trimmings.
- Always let your candle completely cool and harden before burning again.
- Do not burn candle in front of a vent, fan, or location of draft/wind.
- Choose the right sized candle for your room (for example, a tealight will not fill a living room with a strong scent vs an 8oz candle and a cathedral ceiling would likely need more than a 4oz candle to carry a scent).
- Never leave a candle unattended.
- Store inside and away from heat/sunlight. It's wax.. it will melt! Uneven melting will effect the use of your product.
Fun fact: Adding salt to your candle or putting it in the freezer are not effective ways of extending the life of your candle efficiently.
How long should I burn my candle for? What is the estimated burn life?
It is best to burn your candle or melt for 4 hour intervals to ensure it is burning efficiently and safely.
Our candles (8 oz) burn for up to 45 hours, Melts can be re-melted and last on average 24 hours per Small Melt box (1.2 oz) (before scent strength begins to fade).
Do you plan on adding other products to your online store?
In 2023 we've already expanded from just soy wax candles and wax melts to now offering: bath tea, lip balm, birch car freshies, and even accessories like lip balm keychains, stickers, and wax warmers. We hope to continue to launch other products as testing and quality/scent checks conclude. Please stay tuned for more products by following our Facebook page!
Shipping/Ordering
You're sold out of the item I want, will there be a restock?
Oh no! All of our products are currently released as a 'limited edition' drop. Which means each drop, we only create a set number of products to launch to the public. Once products sell out from one drop, we move towards the next drop of limited edition scents! AKA, when it's gone, there's a possibility it won't be restocked. (However, if we find the demand is high for a particular scent, we will make every effort to bring it back in a future drop - please put in a request on the SSS Scent Request Form.)
How often do you add new scents to your catalog?
To get started, we will release a new menu every couple months. As we get comfortable with the supply/demand trends of our customers and of the work we do - we plan to release more products and update our menu monthly!
Do you offer custom orders?
Yes! Please email us, we will send you our questionnaire to determine what your looking for. A few things we require for custom orders:
- Before customization, base prices begin at:
- 8oz Candles - $15/piece
- 3.5oz Candles - $9/piece
- 1.2oz Wax Melt box - $4.50/piece
- 2.4oz Wax Melt box - $8/piece
- Sample Wax Melt - $1.50/piece
- 60 days notice for fully customized orders or 30 days notice for scents/vessels we already offer
- Minimum of 25 items
(Over 40 items gets a 10% off discount!)
Do you offer subscription boxes?
We do not currently offer subscription boxes but are exploring ways to offer them. However, you can join our VIP group for other special deals, exclusive releases, sneak peeks, and more!
Click Here to check out our Facebook VIP Group!
What is your refund policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If the return is requested after the 7-day return policy, we are not required to provide compensation, reimbursement, or any sort of refund.
SALE items, mystery items, samples, or craft fair purchases are NOT eligible for returns as they're sold in person 'as is' or at a discounted rate.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/labels, and in its original packaging. You’ll also need the receipt, Order #, or proof of purchase.
To start a return, you must contact us at savvyssweetscents@gmail.com.
If your return is accepted, your refund will be disbursed within 7 business days of receiving your return. Refund is contingent on return reasoning, return timeline, and may be in full or pro-rated based on the portion of your order being returned.
Shipping is non-refundable and will not be included in your refund. Buyer is responsible for return shipping.
Please note that returns will need to be sent to the following address: 162 Sixth St. Auburn, ME, 04210 and customer is expected to cover the shipping charge.
Items sent back to us without first requesting a return will not be accepted. Please make sure your address is correct when placing an order, if your item is sent back to us due to incorrect address - we will make our best effort to contact you. If we do not receive an updated address and shipping fee within 72 hours, your items will be put back up for sale. A partial refund may be disbursed after subtracting a $5 inconvenience fee (for example if order was $20+$5 shipping, you would only receive $15 back.) Partial refunds are sent within 7 business days.
You can always contact us for any return question at savvyssweetscents@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work towards making it right.
Damages do NOT include: frosting, air bubbles, or wax melts breaking in packaging as these are all natural occurrences and wax melts are meant to be broken/melted.
Exceptions / non-returnable items
Custom orders (due to personalization they cannot be resold) and personal care goods (due to sanitary reasons they cannot be resold) are non-refundable. Please get in touch if you have questions or concerns about your specific item or believe there is a defect/missing piece.
Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards cannot be exchanged for cash.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and delivered, we will ship out it's replacement.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at savvyssweetscents@gmail.com.
How do I apply a discount code?
When you've added items to your cart that are in stock, select check out, on the right hand side of your screen you will be able to enter your discount/promo code in the designated space.
Please keep in mind most coupons cannot be 'stacked' (meaning you can't use more than one). If there is an automatic discount you are enjoying based on an item in your cart, you may not be able to apply a promo code to that order.
If you typed in the promo code for an active promotion and something went wrong - please take a snapshot of the error and email is to us at SavvysSweetScents@gmail.com and we will do our best to assist you.
Do you offer free shipping?
We offer free shipping on orders $100 or more in the United States. No coupon required.
On occasion, we may also offer a free shipping promotion for a limited time through social media. Be sure to follow us to see any updates or discounts in the future!
How long will my order take?
All orders are subject to a 3-5 business day processing delay. However, most orders are packaged and mailed by day #3 and customers will be updated with the appropriate tracking information. The estimated delivery date at checkout includes the minimum processing time and current USPS expected delivery date.
If you have not received your items within a week of your expected delivery date, please email us so we can check with USPS regarding tracking or to file a claim.
If you're placing a custom order, please note these orders differ based on selection, customer, and location. Please email us directly for a turn around timeline.
What do I do if I need to return an item or it arrived damaged?
Please email us immediately at SavvysSweetScents@gmail.com and review our Return Policy at the bottom of our webpage. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Is your package lost or delayed?
First, check your email for notifications sent from us in regards to shipment being sent and tracking updates. Check to see if the package is in transit and what the anticipated delivery date might be. Sometimes packages might arrive later than expected due to postal delays out of our control. If you have not received your items within a week of your expected delivery date, please email us so we can check with USPS regarding tracking or to file a claim. If your package is, in fact, lost - we will determine the best course of action based on your order (duplicate shipment, refund, partial refund, gift card, promotional code, or equivalent order replacement are common solutions).
Where do you ship to?
Currently we ship to anyone in the United States! We hope to expand further in the future, stay tuned!
Community
Do you offer wholesale orders to allow small shops to carry your products?
We are exploring wholesale orders, but have yet to determine our contractual needs at this time. Please email us in the meantime with any questions or inquiries.
Do you offer fundraisers for small sports teams, school clubs, or other organizations?
We are working on fundraiser packages and contracts, we hope to update this section once we're ready to offer! Feel free to reach out to inquire further.
Do you raise money for any charities? Can we recommend a charity/cause?
Yes! We are open to exploring charities dear to us and our customers. We have worked with the Hope for Fertility Foundation so far. We hope to raise money or donate to a couple of charities each year.
Do you have opportunities to buy in person/locally shop?
We do!
Savvy's Sweet Scents products can be found at Mainely Handmade, located in the Auburn Mall.
- Monday - Tuesday Closed
- Wednesday - Saturday 10:00am – 06:00pm
- Sunday 11:00am – 05:00pm
Check website for alternative closures.
We can also be found at several craft fairs throughout the year. We post our monthly events on our home page and over social media!
We do not have our own physical storefront at this time.
Other Questions
Further questions?
Please email us at SavvysSweetScents@gmail.com!