Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If the return is requested after the 7-day return policy, we are not required to provide compensation, reimbursement, or any sort of refund. 
SALE items, mystery items, samples, or craft fair purchases are NOT eligible for returns as they're sold in person 'as is' or at a discounted rate.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/labels, and in its original packaging. You’ll also need the receipt, Order #, or proof of purchase. 
To start a return, you must contact us at savvyssweetscents@gmail.com.

If your return is accepted, your refund will be disbursed within 7 business days of receiving your return. Refund is contingent on return reasoning, return timeline, and may be in full or pro-rated based on the portion of your order being returned.
Shipping is non-refundable and will not be included in your refund. Buyer is responsible for return shipping. 
Please note that returns will need to be sent to the following address: 162 Sixth St. Auburn, ME, 04210 and customer is expected to cover the shipping charge.

Items sent back to us without first requesting a return will not be accepted. Please make sure your address is correct when placing an order, if your item is sent back to us due to incorrect address - we will make our best effort to contact you. If we do not receive an updated address and shipping fee within 72 hours, your items will be put back up for sale. A partial refund may be disbursed after subtracting a $5 inconvenience fee (for example if order was $20+$5 shipping, you would only receive $15 back.) Partial refunds are sent within 7 business days.

You can always contact us for any return question at savvyssweetscents@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work towards making it right.

Damages do NOT include: frosting, air bubbles, or wax melts breaking in packaging as these are all natural occurrences and wax melts are meant to be broken/melted.

Exceptions / non-returnable items
Custom orders (due to personalization they cannot be resold) and personal care goods (due to sanitary reasons they cannot be resold) are non-refundable. Please get in touch if you have questions or concerns about your specific item or believe there is a defect/missing piece.

Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards cannot be exchanged for cash.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and delivered, we will ship out it's replacement. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at savvyssweetscents@gmail.com.